Returns and Refunds

Effective Date: 01.01.2024

Thank you for shopping with Mazetropolis! We appreciate your support and strive to provide high-quality 3D design files. Due to the nature of digital files, we have specific policies regarding returns and refunds. Please read the following carefully.

1. No Refunds for Change of Mind

As our products are digital 3D design files (.stl files), it is impossible to return them. Therefore, we do not offer refunds if you change your mind after purchase.

2. Defective Files

If you encounter issues with a digital file that prevent it from printing correctly, we are here to help. Please follow these steps:

  1. Contact Us: Reach out to us at info@mazetropolis.com with details of the issue.
  2. File Review: We will review your complaint and, if necessary, request specific details about the printing issue.
  3. Test Print: We will print the model in question to verify if it is defective.

3. Determining Defectiveness

  • Defective File: If our test print shows that the file is indeed defective and not printing as expected, we will:

    • Reimburse: Issue a refund for the defective design.
    • Update: Provide an updated version of the file at no additional cost.

  • Non-Defective File: If our test print shows that the file prints correctly, the issue is likely due to your print settings or printer. In this case:

    • No Refund: We will not issue a refund, as the file is not defective.

4. Contact Information

For any questions or to report a defective file, please contact us at:

  • Email: info@mazetropolis.com

We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly.

Thank you for understanding our policies and for supporting Mazetropolis!